60win's Official Commitment

Responsible Gaming 60win – Malaysia Safe Gambling Guide

At 60win, we believe that gaming is only truly enjoyable when it is done within healthy and conscious limits. This page provides all the tools, information, and resources you need to ensure your gaming experience stays fun — not overwhelming.

Policy active & updated: January 2026
Deposit Limit
Set your daily limit
Play Time Limit
Monitor your play time
Cooling-Off
Take a break whenever you need one
Self-Exclusion
Close account if needed

Responsible Gaming — What Does It Mean?

Responsible gaming is more than a slogan — it is a mindset and a way of playing. It means knowing why you play, how much you can afford to spend, and when to stop. For us at 60win, this is not optional — it is central to how we operate.

Many people play online for entertainment, to unwind after work, or simply to enjoy the thrill of Sports Betting they follow. As long as it remains recreational and does not affect your finances, relationships, or mental health — that is healthy gaming.

Problems arise when gaming starts to control you, rather than you controlling the game. That is why 60win provides a range of protection tools, informational resources, and support channels — so you always remain in full control.

Core Principles of 60win: Gaming should be an enjoyable part of your life — not a solution to financial problems, not an escape from stress, and not a primary source of income. If it starts to feel like an obligation, it is time to take a step back.

Control Tools We Provide

60win gives you full control over your own gaming experience. All the following tools are accessible directly from your account settings without contacting support — fast, easy, and effective immediately.

  • Daily / Weekly / Monthly Deposit Limit: Set the maximum amount you can deposit into your account within your chosen period. This limit takes effect immediately once set and can only be increased after a 7-day waiting period to prevent hasty decisions.
  • Loss Limit: Decide how much you are willing to lose within a given period. Once this limit is reached, the system will automatically block any new bets until the period resets.
  • Play Time Limit: Set how long you can play per day. The platform will alert you as you approach the limit and will block the session once the limit is reached.
  • Cooling-Off: Need a short break? Activate a forced break of 24 hours, 72 hours, or 7 days. During this period, you cannot log in or place any bets.
  • Self-Exclusion: If you wish to stop for a longer period, you can self-exclude for 1 month to 5 years. The request will be processed within 24 hours and your account will be fully blocked.

Important: All limits set to reduce gaming activity take effect immediately. Any request to raise a limit will only be processed after a 7-day cooling period — a protective measure we enforce for your benefit.

Warning Signs You Should Know

Identifying a gambling problem early is the most important step. Here are some honest self-assessment questions — answer them with an open mind:

1
Have you ever tried to set time or money limits for gambling but failed to stick to them?
2
Do you often think about gaming during work, meals, or family time?
3
Have you ever gambled with money meant for bills, rent, or daily necessities?
4
Do you play longer or spend more than you planned almost every time?
5
Have you ever lied to family members or friends about how much time or money you have spent gambling?
6
Do you feel restless, anxious, or irritable when you are unable to play?
7
Have you ever played to "chase losses" from a previous session — and ended up losing even more?
8
Has gambling started to affect your relationships with loved ones, your job, or your health?

If you answered "Yes" to three or more questions, we encourage you to contact us or use the self-exclusion tool immediately. This is not a sign of weakness — it is a sign of wisdom and courage to take the right step.

Get Professional Help

If you or someone you care about needs help with a gambling problem, there are professional resources available in Malaysia. Seeking help is a brave step, and you do not have to go through it alone.

The following organisations offer confidential, free, and unconditional assistance to anyone who needs it:

  • Talian Kasih (15999): A 24-hour counselling and crisis service operated by the Malaysian Ministry of Women, Family and Community Development — dedicated to stress, addiction, and family issues.
  • Befrienders Kuala Lumpur (03-7627 2929): Confidential emotional support service available daily, including for those facing financial stress and addiction-related concerns.
  • Hospital Bahagia Ulu Kinta: A leading mental health treatment centre in Malaysia offering professional counselling services and addiction recovery programmes.
  • Pertubuhan Kebajikan Islam Malaysia (PERKIM): Providing moral guidance and community support for those seeking help with addiction-related issues.

The 60win support team can also help you activate account protection tools or connect you with the right resources. Reach us via 24/7 Live Chat — all conversations are fully confidential.

Child & Youth Protection

60win is a platform that strictly for individuals aged 18 and above only. We enforce a strict age verification process during registration and conduct periodic KYC checks to ensure no underage users can access our platform.

If you are a parent or guardian, here are the steps we recommend to protect your children:

  • Install parental control software on all shared devices at home
  • Do not share your password or account login details with anyone
  • Log out of your account when not in use, especially on shared devices
  • Have open conversations with children about the risks of gambling and the importance of age restrictions
  • Contact 60win support immediately if you suspect your account is being accessed by a minor

Our Commitment: If we find that any account has been registered or used by a minor, that account will be suspended immediately and all balances will be returned in accordance with established procedures. We do not compromise on this.

How to Use 60win Control Tools

1
Login to Your Account

Access your 60win account via the website or mobile app. All protection tools are available without support assistance.

2
Open the Account Settings Section

Go to your profile icon and select "Account Settings" or "Responsible Gaming" from the dropdown menu.

3
Choose the Right Tool

Choose from deposit limits, time limits, cooling-off, or self-exclusion based on your current needs.

4
Set Your Limit Value

Enter the amount or duration that feels right for you. Remember — the lower the limit, the stronger the protection you give yourself.

5
Confirm & Activate

Confirm your selection. Limits that reduce activity take effect immediately. A confirmation email will be sent to your registered address.

6
Review Periodically

Review your limits every month. Make sure they still match your current financial situation and lifestyle.

Control Tools Responsible Gaming 60win

We designed these tools not merely to meet regulatory requirements — but because we genuinely care about the well-being of every one of our members.

Flexible Deposit Limits

Set the maximum daily, weekly, or monthly deposit amount based on your actual means. Limits can be reduced immediately and can only be increased after a 7-day cooling period to prevent impulsive decisions.

Play Time Monitoring

Set your daily session time limit. The platform will send reminders as you approach the time limit and automatically end the session when it is reached — keeping you in control.

Cooling-Off

Need an immediate break? Activate cooling-off mode for 24 hours, 72 hours, or 7 days. During this period, your account is fully blocked from all betting activity, no exceptions.

Long-Term Self-Exclusion

For those who want to take a longer break, the self-exclusion option lets you block your account from 1 month up to 5 full years, with the option to permanently close your account if required.

Activity History Review

View a complete record of your gaming activity — including total deposits, losses, wins, and play time over a selected period. This data helps you make an honest assessment of your own gaming patterns.

Confidential 24/7 Support

The trained 60win support team is ready to help you activate any protection tool, answer questions about responsible gaming, or refer you to the right professional resources — any time.

Sign Warning Gambling Problems

Gambling problems rarely appear overnight — they develop gradually. Recognize these early signs before they become more serious. The sooner you act, the easier it is to address.

Remember — acknowledging a problem is not a sign of weakness. It is the most important and most courageous first step you can take for yourself and your family.

Read Our FAQ
Chasing losses: Continuing to play to "chase losses" after a big loss, ultimately losing more than planned.
Neglecting responsibilities: Skipping bill payments, neglecting work responsibilities, or missing family time because of gambling.
Borrowing money to gamble: Borrowing from family, friends, or financial institutions solely to continue betting.
Hiding activity: Lying or avoiding discussions about how much time and money is being spent on gambling.
Sudden mood swings: Feeling extreme excitement when winning but severe distress, anger, or anxiety when losing or unable to play.
Failing to cut back on gaming: Repeatedly trying to stop or cut back on gaming but failing despite genuine intent.
Gambling as an escape: Using gaming as an escape from problems, work stress, or uncomfortable feelings.
Increasing wager amounts: Needing to wager increasingly larger amounts to feel the same level of excitement as before.

FAQ Responsible Gaming

Log in to your account, go to Account Settings and find the "Responsible Gaming" section. There you can set daily, weekly, or monthly deposit limits as you see fit. Limits that reduce your deposit amount take effect immediately, while limit increases require a 7-day waiting period.

Cooling-off is a temporary break of 24 hours to 7 days — ideal if you want to pause and reset. Self-exclusion is a longer-term option lasting from 1 month to 5 years, with a permanent closure option. During self-exclusion, you cannot register a new account and all marketing communications will be stopped.

No — this is an intentional protection feature. Once self-exclusion is activated, it cannot be reversed before the set period ends. This ensures you have adequate time to rest and make calmer decisions without impulsive pressure. After the period ends, you will need to actively contact support to reopen your account.

Yes, completely safe. All balances in your account are stored with full encryption and can be withdrawn at any time, even during a self-exclusion period. Contact our support team to process your balance withdrawal — we will assist you promptly with no questions asked.

Talking with them openly and without judgment is the best first step. Encourage them to contact Talian Kasih (15999) or Befrienders KL (03-7627 2929) for confidential professional counselling. You can also contact 60win support to report your concerns — we will take appropriate action in accordance with our protection procedures.

Yes. 60win operates in accordance with international responsible gambling standards, which include strict age verification, self-control tools, robust self-exclusion procedures, and internal training for our support team to identify and assist at-risk members. We continuously update our policies in line with industry best practices.

Join 60win — Play Safe, Play Smart

Register your 60win account today and enjoy an exciting betting experience with all responsible gaming control tools available from day one. Our platform is designed to keep you in full control at all times.

  • Deposit and time limits can be set during registration
  • 24/7 customer support in Bahasa Malaysia
  • 256-bit SSL encryption to keep your data secure
  • Fast withdrawals and a straightforward KYC process

For users aged 18 and above only. Gamble responsibly.

Bahasa Melayu